FAQs
At tercertpharma, we believe in providing complete transparency and the best customer experience. Below are some commonly asked questions to help you with your shopping experience.
1. Ordering & Payment
Q: How can I place an order?
A: Placing an order is simple. Browse our products, add the desired items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and make a payment securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options to ensure a smooth transaction process.
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel an order, please contact us as soon as possible. Once an order is processed or shipped, changes cannot be made.
2. Shipping & Delivery
Q: How long does it take for my order to be shipped?
A: We process and ship orders within 1-2 business days. Delivery times vary based on your location.
Q: Do you offer international shipping?
A: Currently, we only ship within selected regions. Please check our shipping policy for available locations.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
3. Returns & Refunds
Q: What is your return policy?
A: If you receive a damaged or incorrect item, you can request a return within 7 days of delivery. The item must be unused and in its original packaging.
Q: How do I initiate a return?
A: To start a return, contact our customer support team with your order details. Once approved, we will provide instructions for the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after receiving and inspecting the returned item. The amount will be credited back to your original payment method.
4. Products & Quality
Q: Are your products genuine and safe?
A: Yes! All our products are sourced from trusted manufacturers and comply with industry safety standards. We ensure quality and authenticity in everything we offer.
Q: How should I store my medicines or supplements?
A: It’s important to store products in a cool, dry place, away from direct sunlight, and out of children’s reach. Always check the product label for specific storage instructions.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us via email or our contact form. Our team is available to assist you with any questions or concerns.
